Shipping policy

Luminescente orders are dispatched one to five days following order submission.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of your incorrect data entry. Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. 

We're sorry we only deliver online orders to Australian addresses at the present time.

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email luminescente@outlook.com.au.